Refund Policy

If something is wrong with your order — it arrived damaged, it never arrived, or you received the wrong product — contact us within 30 days of delivery and we will replace it or refund it. No arguing.

Email elite11global@gmail.com with your order number and a photo of the issue. We will send a replacement at no cost, or refund you in full if you would rather not receive another box.

If tracking shows no delivery after the expected window has passed, tell us. We will investigate with the courier and either reship or refund. You are not left chasing a courier on our behalf.

Unopened, undamaged boxes can be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer’s responsibility unless the return is due to our error.

For safety reasons we cannot accept returns of opened supplement boxes.

Results vary between individuals, and we do not promise a specific outcome. That said, if you completed a full box as directed and saw nothing at all, get in touch and tell us what happened. We would rather understand it and make it right than leave you out of pocket and quiet about it.

Approved refunds are returned to the original payment method through Stripe. Most appear within 5 to 10 business days depending on your bank.