Privacy Policy

When you place an order we collect the name, email address, shipping address and phone number you provide, along with the order details. Payment card data goes directly to Stripe and is never stored by us.

When you complete the short product questionnaire, we record the answers you selected. These are attached to your order so we can understand what customers are trying to achieve and follow up helpfully.

We collect basic, aggregate analytics about site usage — pages viewed, approximate region, device type. This is not used to identify you personally.

To process, ship and support your order.

To answer your questions and provide product guidance.

To improve our products and the way we explain them.

To send you order updates. We only send marketing email if you have opted in, and every such email has a one-click unsubscribe.

We share only what is necessary, only with parties who help us operate: Stripe for payment processing, our fulfilment and courier partners for delivery, and our email provider for order notifications.

We do not sell your personal information. We do not trade it, rent it, or hand it to data brokers.

We may disclose information where legally required to do so.

Order records are retained for as long as needed to meet tax and accounting obligations. Questionnaire answers and marketing preferences are kept until you ask us to delete them.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email elite11global@gmail.com and we will respond within 30 days.

You can unsubscribe from marketing email at any time without affecting your ability to order.

The site is served over HTTPS. Payments run through Stripe, a PCI-DSS Level 1 processor. Access to order data internally is limited to the people who need it to fulfil and support orders.